A: This is only a partial list of conditions:

A: Of course you should consult your physician for any serious conditions. However, there are a few situations and areas where you should not use the heating pad. They are:

• Do not use directly over open wounds.
• Do not use topical cream before using the heating pad, (menthol or Capsaicin).
• Do not use directly over acute injuries.
• Do not use directly over face or genitals.
• Do not use a topical pain cream before using the heating pad.
• Do not use if you are insensitive to heat, including paraplegic and quadriplegic or have poor blood circulation that affects your ability to feel heat or cold sensations.
• Do not use if you are immobilized or incapacitated or not able to remove the pad from your body.
• Do not use this product with infants or children under the age of 6. Children under the age of 14 should always use the pad under adult supervision.
• In the case of pregnancy, diabetes, hemophilia, malignancy or other serious conditions, consult with your physician before applying the heating pad.
• If you carry implants, see the advice below.
• Do not use the Heating Pad while you are on Oxygen or when Oxygen is running your home.

A: Implants may absorb infrared heat at different rates than the various bodily tissues, and there is a chance that metal implants can absorb far more heat than the surrounding tissues and cause burns; or the heat energy might be able to weaken, warp, distort, affect, damage and even destroy the implant. Since this has not been studied for the many different materials that are used for implants, we advise against using the heating pad unless approved and supervised by a competent physician.

Warning: Even if you do get medical clearance from your physician to use the heating pad, these two guidelines must always be followed.

A: Many people experience immediate relief from tension and remedial pain. Some require several days of regular use to feel the benefits of DeepHeat ^™ . The results vary and will depend upon your underlying conditions and how often you use the DeepHeat ^™ Heating Pad. To get the quickest results and greatest benefits, use DeepHeat ^™ Heating Pad according to directions as often as possible.

A:

• Relieves pain from arthritis, sprains, strains and overworked muscles
• Deep penetrating heat dilates blood vessels bringing relief and healing to muscles and soft tissue injuries which deliver oxygen rich blood to joints and muscles. Muscles and joints relax more readily for greater flexibility and range of motion and heal faster when they are warm.
• Increases circulation
• Promotes relaxation

A: The Jade stones will always go toward the skin.

A: Yes, you can use it over clothes or with a layer of padding for comfort.

A: You can use the pad as often and for as long as you like. Many customers like to use it to help them relax and soothe aches and pains throughout their day, while others like to use the pad to help expedite the healing process of an injury. The more you use it the more relaxed and revitalized you will feel.

A: We suggest setting the DeepHeat ^™ pad up in a comfortable place where you can relax and benefit the most from using the product. Setting the pad up on a pillow on your bed, or on a couch would be great because you’d be able to relax at the same time as using the pad. The pad can be applied to any area of the body, except for the face, genitals or open wounds.

A: Everybody is different and responds differently to most forms of heat therapy. Use common sense while in your introductory period with this product (the first few weeks). Start “slow and low” in terms of temperature and time.

A: It is possible, if used on bare skin, as the jade stones can become quite warm and everyone’s individual threshold for heat varies. We recommend at least one layer of clothing and a towel as a protective barrier while using the DeepHeat ^™ Heating Pad. Remember, the Infrared wavelength will penetrate through clothing or a towel without affecting the heat transfer.

A: There is a special relationship between natural Jade stone and far infrared (FIR) heat. Jade is one of the best natural conductors of FIR heat and when you pass FIR waves thru Jade stone, the stone stores and conducts the heat evenly to your body.

A: Two Year Limited Warranty on the DeepHeat ^™ Heating Pad and replacement parts. We warrant our products to be free of defects in material and workmanship. Parts, which become defective within the warranty period, will be repaired or replaced except for damage due to negligence, abuse, misuse, misapplication, unauthorized modifications, improper installation or normal wear and tear.

A: The DeepHeat ^™ Heating Pad is an FDA class II medical device. It is indicated for the temporary relief of minor muscle and joint pain and stiffness; the temporary relief of joint pain associated with arthritis; the temporary relief of muscle spasms, minor sprains and strains, and minor muscular back pain; the relaxation of muscles; and the temporary increase of local circulation where applied.

If you have a medical condition of any kind and you think you can benefit from DeepHeat ^™ , please consult with your physician. If you are given medical clearance to use the DeepHeat ^™ Heating Pad, you will be doing so under your physicians suggestion and supervision.

A: We suggest that you contact and consult your Veterinarian as only they know your pet's complete medical history and only they will know if the heating pad is appropriate for your pet to use. Please also have them determine the temp and duration of use with your Veterinarian.

A: Yes, as long as you are using this specific inverter with these specific specifications: Pure Sine Wave Car Inverter DC12 to AC110V with power 300 watt

The use of a Modified Sine Wave Car Inverter, will destroy the controller and void the warranty. Please make sure you are using a Pure Sine Wave Car Inverter.

A: Yes, the controller can utilize power between 90 volts to 250 volts. If using this pad outside the United States or Canada, you will need to use a receptacle adaptor in order to be fully covered under the warranty.

A: Yes, the small pad can be put into the freezer, and used as a cold pack. Please understand this is separate and independent of how it would be used as a hot pack. The application of cold therapy should be done, for the first 48 to 72 hours after and acute flare up, it is suggested that you use the cold application for a minimum of 20 minutes several times per day for the first 48 to 72 hours. You may or may not need the protective layer, when using the pads as cold packs.

A: The Dr. Clark Far Infrared Heating Pad is an FDA class II medical device. It is indicated for the temporary relief of minor muscle and joint pain and stiffness; the temporary relief of joint pain associated with arthritis; the temporary relief of muscle spasms, minor sprains and strains, and minor muscular back pain; the relaxation of muscles; and the temporary increase of local circulation where applied.

If you have a medical condition of any kind and you think you can benefit from the Dr. Clark Far Infrared Heating Pad, please consult with your physician. If you are given medical clearance to use the Dr. Clark Far Infrared Heating Pad, you will be doing so under your physician's suggestion and supervision.